Refund policy
Auralyn – Return & Refund Policy
At Auralyn, your satisfaction is our top priority.
If something isn’t quite right with your new bracelet, we’re here to make it right — quickly, kindly, and with complete transparency.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
🟢 You contact us within the return window
🟢 The item is unused, in original packaging, and in resalable condition
🟢 The item arrived damaged, defective, or incorrect
🚫 Non-Refundable Items
We cannot accept returns for:
❌ Customized or made-to-order bracelets (e.g., custom engravings or special designs)
❌ Used, scratched, or damaged items caused by improper handling or misuse
❌ Clearance, final sale, or heavily discounted products
📝 How to Request a Return
To start a return, please contact us with:
📦 Your order number
🗒 A brief explanation of the issue
📸 Clear photos of the item and packaging (if applicable)
Our support team will guide you through the next steps promptly.
🔄 Return & Refund Process
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Review & Approval
Our team will review your request and may ask for additional details or evidence. -
Return Instructions
If approved, we will send you:-
Our return address
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Step-by-step instructions for safely repacking your bracelet
Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
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Refund Processing
Once your return is received and inspected, a refund will be issued to your original payment method.Refunds typically process within 5–7 business days, depending on your payment provider.
📌 Important Notes
✔ Returned items must be unused, undamaged, and in original packaging
✔ Shipping fees are non-refundable unless the issue was due to our error
✔ Returns that do not meet policy criteria may be declined
✔ Excessive or suspicious return activity may result in account review
💬 Need Help?
We’re here to assist with returns, replacements, or any questions you may have.
Please visit our Contact Us page — the Auralyn team is always ready to help.